/* Widget chat soporte */
.fm-chat {
  position: fixed;
  right: 1rem;
  bottom: 1rem;
  z-index: 1200;
  font-family: Manrope, system-ui, sans-serif;
}

.fm-chat-fab {
  display: inline-flex;
  align-items: center;
  gap: 0.45rem;
  border: 0;
  border-radius: 999px;
  padding: 0.75rem 1rem;
  background: #135bec;
  color: #fff;
  box-shadow: 0 10px 28px rgba(19, 91, 236, 0.35);
  cursor: pointer;
  font: inherit;
  font-weight: 700;
}

.fm-chat-fab .material-symbols-outlined {
  font-size: 1.35rem;
}

.fm-chat-panel {
  position: absolute;
  right: 0;
  bottom: 3.6rem;
  width: min(92vw, 360px);
  height: min(70vh, 520px);
  display: flex;
  flex-direction: column;
  background: #fff;
  border: 1px solid #e5e7eb;
  border-radius: 1rem;
  box-shadow: 0 18px 48px rgba(15, 23, 42, 0.18);
  overflow: hidden;
}

/* display:flex del panel pisa el [hidden] del navegador si no lo forzamos */
.fm-chat-panel[hidden] {
  display: none !important;
}

.fm-chat-head {
  display: flex;
  justify-content: space-between;
  gap: 0.75rem;
  padding: 0.85rem 1rem;
  background: #0f172a;
  color: #fff;
}

.fm-chat-sub {
  margin: 0.2rem 0 0;
  font-size: 0.8rem;
  opacity: 0.8;
}

.fm-chat-head-actions {
  display: flex;
  gap: 0.25rem;
}

.fm-chat-icon-btn {
  border: 0;
  background: transparent;
  color: #fff;
  cursor: pointer;
  border-radius: 0.5rem;
  padding: 0.2rem;
}

.fm-chat-icon-btn:hover {
  background: rgba(255, 255, 255, 0.12);
}

.fm-chat-messages {
  flex: 1;
  overflow: auto;
  padding: 0.85rem;
  background: #f8fafc;
}

.fm-chat-empty {
  margin: 1.5rem 0.5rem;
  text-align: center;
  color: #64748b;
  font-size: 0.92rem;
}

.fm-chat-bubble {
  max-width: 85%;
  margin-bottom: 0.65rem;
  padding: 0.55rem 0.75rem;
  border-radius: 0.85rem;
  font-size: 0.92rem;
  line-height: 1.35;
}

.fm-chat-bubble-text {
  word-break: break-word;
}

.fm-chat-bubble.is-cliente {
  margin-left: auto;
  background: #135bec;
  color: #fff;
  border-bottom-right-radius: 0.25rem;
}

.fm-chat-bubble.is-admin {
  margin-right: auto;
  background: #fff;
  border: 1px solid #e2e8f0;
  color: #0f172a;
  border-bottom-left-radius: 0.25rem;
}

.fm-chat-bubble-meta {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  flex-wrap: wrap;
  gap: 0.15rem 0.35rem;
  margin-top: 0.25rem;
  font-size: 0.7rem;
  opacity: 0.7;
}

.fm-chat-ticks {
  letter-spacing: -0.12em;
  font-size: 0.95em;
  opacity: 0.9;
  user-select: none;
}

.fm-chat-ticks.is-read {
  color: #1faa59;
  opacity: 1;
}

.fm-chat-form {
  display: flex;
  gap: 0.4rem;
  padding: 0.65rem;
  border-top: 1px solid #e5e7eb;
  background: #fff;
}

.fm-chat-form input {
  flex: 1;
  border: 1px solid #d1d5db;
  border-radius: 0.75rem;
  padding: 0.55rem 0.75rem;
  font: inherit;
}

.fm-chat-send.btn,
.fm-chat-send.btn-primary {
  width: 2.75rem;
  min-width: 2.75rem;
  min-height: 2.75rem;
  padding: 0;
  border-radius: var(--radius, 0.5rem);
  background: var(--primary, #135bec);
  color: #fff;
  box-shadow: var(--shadow-btn, 0 4px 14px rgba(19, 91, 236, 0.2));
  font-weight: 800;
}

.fm-chat-send.btn-primary:hover {
  background: var(--primary-hover, #0f4fd0);
}

/* Admin live chat panel — altura completa */
.dash-main.is-livechat {
  display: flex;
  flex-direction: column;
  overflow: hidden;
  padding-bottom: calc(5.25rem + env(safe-area-inset-bottom, 0px));
}

.dash-main.is-livechat #dashViewRoot {
  flex: 1;
  min-height: 0;
  display: flex;
  flex-direction: column;
}

.admin-livechat {
  flex: 1;
  min-height: 0;
  display: flex;
  flex-direction: column;
  gap: 0.4rem;
  padding: 0.5rem var(--dash-pad-x, 1rem) 0.35rem;
  box-sizing: border-box;
}

.admin-livechat-banner:empty,
.admin-livechat-banner[hidden] {
  display: none !important;
}

.admin-livechat-banner {
  margin: 0;
  flex-shrink: 0;
}

.admin-livechat-layout {
  flex: 1;
  min-height: 0;
  display: grid;
  grid-template-columns: minmax(220px, 300px) 1fr;
  gap: 0.75rem;
}

.admin-livechat-list,
.admin-livechat-thread {
  border: 1px solid #e5e7eb;
  border-radius: 0.85rem;
  background: #fff;
  overflow: hidden;
  min-height: 0;
  display: flex;
  flex-direction: column;
}

.admin-livechat-list-scroll {
  flex: 1;
  min-height: 0;
  overflow: auto;
}

.admin-livechat-item {
  display: block;
  width: 100%;
  text-align: left;
  border: 0;
  border-bottom: 1px solid #f1f5f9;
  background: #fff;
  color: #0f172a;
  padding: 0.85rem 1rem;
  cursor: pointer;
  font: inherit;
}

.admin-livechat-item.is-unread {
  background: #fff;
}

.admin-livechat-item.is-read {
  background: #f3f4f6;
}

.admin-livechat-item.is-active {
  background: #eff6ff;
}

.admin-livechat-item.is-read.is-active {
  background: #e8eef8;
}

.admin-livechat-item strong {
  display: block;
  margin-bottom: 0.2rem;
}

.admin-livechat-item span {
  color: #64748b;
  font-size: 0.85rem;
}

.admin-livechat-scroll-wrap {
  position: relative;
  flex: 1;
  min-height: 0;
  display: flex;
  flex-direction: column;
}

.admin-livechat-thread-body {
  flex: 1;
  min-height: 0;
  height: auto;
  overflow: auto;
  padding: 1rem;
  background: #f8fafc;
}

.admin-livechat-jump {
  position: absolute;
  right: 1rem;
  bottom: 1rem;
  z-index: 3;
  width: 2.6rem;
  height: 2.6rem;
  border: 0;
  border-radius: 999px;
  background: #135bec;
  color: #fff;
  box-shadow: 0 8px 20px rgba(19, 91, 236, 0.35);
  cursor: pointer;
  display: grid;
  place-items: center;
}

.admin-livechat-jump[hidden] {
  display: none !important;
}

.admin-livechat-jump .material-symbols-outlined {
  font-size: 1.35rem;
}

.admin-livechat-jump:hover {
  filter: brightness(1.05);
}

.admin-livechat-compose {
  display: flex;
  align-items: center;
  gap: 0.65rem;
  padding: 0.85rem 1rem;
  border-top: 1px solid #e5e7eb;
  background: linear-gradient(180deg, #f8fafc 0%, #fff 100%);
  flex-shrink: 0;
}

.admin-livechat-compose .admin-livechat-input,
.admin-livechat-compose input {
  flex: 1;
  height: 3rem;
  border: 1px solid #cfd7e7;
  border-radius: 0.75rem;
  padding: 0 0.95rem;
  font: inherit;
  font-size: 1rem;
  background: #fff;
  color: var(--text, #0d121b);
  box-sizing: border-box;
  box-shadow: 0 1px 2px rgba(15, 23, 42, 0.04);
}

.admin-livechat-compose .admin-livechat-input:focus,
.admin-livechat-compose input:focus {
  outline: none;
  border-color: #135bec;
  box-shadow: 0 0 0 3px rgba(19, 91, 236, 0.15);
}

.admin-livechat-compose .admin-livechat-send.btn,
.admin-livechat-compose .admin-livechat-send.btn-primary {
  flex-shrink: 0;
  width: auto;
  min-height: 3rem;
  padding: 0 1.15rem;
  border-radius: var(--radius, 0.5rem);
  background: var(--primary, #135bec);
  color: #fff;
  box-shadow: var(--shadow-btn, 0 4px 14px rgba(19, 91, 236, 0.2));
  font-weight: 800;
}

.admin-livechat-compose .admin-livechat-send.btn-primary:hover {
  background: var(--primary-hover, #0f4fd0);
}

/* Colores de origen solo en panel Soporte (admin) */
.admin-livechat-thread-body .fm-chat-bubble.is-cliente-admin {
  margin-left: auto;
  background: #dcfce7;
  color: #14532d;
  border: 1px solid #bbf7d0;
  border-bottom-right-radius: 0.25rem;
}

.admin-livechat-thread-body .fm-chat-bubble.is-admin-telegram {
  margin-right: auto;
  background: #dbeafe;
  color: #1e3a8a;
  border: 1px solid #bfdbfe;
  border-bottom-left-radius: 0.25rem;
}

.admin-livechat-thread-body .fm-chat-bubble.is-admin-web {
  margin-right: auto;
  background: #fff;
  color: #0f172a;
  border: 1px solid #e2e8f0;
  border-bottom-left-radius: 0.25rem;
}

.admin-livechat-thread-body .fm-chat-bubble.is-sistema {
  margin-right: auto;
  max-width: 95%;
  background: #fef3c7;
  color: #78350f;
  border: 1px solid #fde68a;
  border-bottom-left-radius: 0.25rem;
  white-space: pre-wrap;
  font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
  font-size: 0.82rem;
}

.admin-livechat-list .admin-list-empty {
  margin: 1rem;
  flex-shrink: 0;
}

.admin-livechat-meta {
  padding: 0.75rem 1rem;
  border-bottom: 1px solid #e5e7eb;
  display: flex;
  justify-content: space-between;
  gap: 0.75rem;
  align-items: center;
  flex-shrink: 0;
}

@media (max-width: 800px) {
  .admin-livechat-layout {
    grid-template-columns: 1fr;
  }

  .fm-chat-fab-label {
    display: none;
  }
}


.admin-livechat-meta .btn.btn-danger-outline,
.admin-livechat-thread-head .btn.btn-danger-outline {
  min-height: 2.4rem;
  padding: 0.4rem 0.9rem;
  font-size: 0.875rem;
  font-weight: 700;
  width: auto;
}